Plant purchases may not be returned or exchanged because of the sensitivity involved in packing and shipping plants.
If you are unsatisfied with your purchase, please contact firstname.lastname@example.org within 14 days of receiving the plant with pictures and a description of what is wrong with the plant. We will be glad to come to a solution.
Each order is packed secure and with care. BotanicalNinjas.com does not have any control over an order after it has been shipped, therefore we do not assume any responsibility for delays or damage caused in transit due to mailer improper handling. Please contact your local post office to resolve these issues.